Incident response
Cross-org handoff rehearsal
Practice clean handoffs between your org and partners when schemas, SLAs, and activity logs must stay aligned.
Duration: 10 days
Format: Blended
Price: 1,540,000 KRW
Tabletop plus async storylines simulate misaligned timestamps, partial payloads, and noisy alerts. Great for teams onboarding a new enterprise client.
Included focus
- Partner persona cards with realistic constraints
- Timeline reconstruction exercise
- Shared activity log snippet library
- Retro prompts tuned for partner settings
- Facilitator guide for internal reuse
Outcomes
- Teams produce a RACI variant that partners actually sign
- Engineers practice narrating incidents without jargon walls
- Customer success gets a shared escalation tree
Jae Kim
Jae Kim implements PatchHarbor programs inside complex org stacks.
FAQ
Can partners attend?
We recommend a joint closing session; earlier drills can stay internal if needed.
Localization?
Materials are English-first with optional Korean summaries for executives.
What is excluded?
Contract negotiation and SLA legal drafting are out of scope.
Participant notes
Partner persona cards were eerily specific—in a good way. We found two gaps in our escalation tree.